Governing Law & Contact

By accessing or using Winderk (“the Platform”), you agree to follow these Terms of Service. Please read all 8 sections carefully.
Click below to view full sections:
   . Introduction & Agreement

1. Introduction

This section outlines the legal jurisdiction, governing law, and official contact procedures for Winderk users.

By using Winderk, you agree that any disputes, claims, or issues arising from the platform will be governed by the laws described here.

 

2. Governing Law

2.1 Applicable Law

  • The Winderk platform, its services, and users are subject to [insert chosen jurisdiction, e.g., Nigerian law].

  • All disputes, claims, or actions related to Winderk will be interpreted and enforced according to these laws.

 

2.2 Jurisdiction & Venue

  • Users agree that any legal proceedings will occur in courts located within the governing jurisdiction.

  • Cross-border disputes may be handled according to international law, but Winderk retains the right to designate a specific jurisdiction.

Scenario 1:

  • A user outside Nigeria claims loss due to monetization discrepancies.

  • Winderk retains right to enforce Nigerian courts as the venue for dispute resolution.

 

2.3 Dispute Resolution

  • Users must first attempt informal dispute resolution through Winderk support.

  • Formal legal action is the last recourse.

Step-by-Step Workflow:

  1. User files complaint via Winderk support

  2. Winderk investigates and attempts resolution

  3. If unresolved, dispute escalates to legal jurisdiction under governing law

  4. Court or arbitration proceedings follow

 

3. Limitation of Legal Liability Across Jurisdictions

  • Winderk may operate globally, but legal liabilities are restricted to governing jurisdiction.

  • Users from other countries acknowledge and accept this limitation.

Scenario 2:

  • A user in Germany has a dispute regarding content removal.

  • Winderk is only legally bound under Nigerian law; German courts may have limited authority.

 

4. Contact Information

4.1 General Support

For any inquiries, questions, or complaints:

Email: support@winderk.com
Subject Line Format: [Issue Type] - [Your Username]

Step-by-Step Contact Workflow:

  1. User sends email with subject line and details

  2. Winderk Support reviews request within 24–72 hours

  3. Support responds with guidance, clarification, or resolution

  4. Escalation occurs if unresolved

 

4.2 Reporting Violations

  • Users can report content, harassment, fraud, or security issues via:

    • In-app reporting tools

    • Email: support@winderk.com

Workflow Example:

  1. User clicks “Report” on offending post

  2. Winderk receives report

  3. Moderation team investigates

  4. Appropriate action: warning, content removal, suspension

 

4.3 Monetization & Payment Contact

  • For payment inquiries, account verification, or revenue disputes:

    • Email: payments@winderk.com

  • Users must include account ID, transaction details, and screenshots if relevant

Scenario 3:

  • User disputes payout amount

  • Winderk reviews logs, impressions, and revenue data

  • Issue resolved via email or account adjustment

 

5. Additional Notes

5.1 Communication Guidelines

  • Always include username and issue type in the subject line

  • Attach screenshots or documents for clarity

  • Maintain professional and clear communication

 

5.2 Emergency Contact

  • For security breaches, suspicious activity, or platform threats:

    • Email: security@winderk.com

  • Response may be prioritized for immediate platform integrity protection

 

5.3 Data Privacy in Contact

  • All communications are handled according to Winderk Privacy Policy

  • User personal data shared via support emails will remain confidential

 

6. Frequently Asked Questions (FAQs)

  1. Which country’s laws apply if I am outside Nigeria?

    • Winderk operates under Nigerian law. International users acknowledge and accept this.

  2. How do I contact Winderk for support?

    • Email: support@winderk.com with subject [Issue Type] - [Username].

  3. Can I dispute a suspension legally in my country?

    • Informal resolution through support is required first. Formal action will follow the governing jurisdiction.

  4. What if my monetization issue is urgent?

    • Contact payments@winderk.com with all account details for faster review.

  5. Is my information shared when I contact Winderk?

    • No, all communication follows Privacy Policy and data protection guidelines.

 

7. Summary

  • Winderk’s governing law ensures consistency in legal proceedings.

  • Users are responsible for acknowledging the jurisdiction and dispute resolution policies.

  • Clear communication with support is essential for resolving issues.